FAQ
Searching for a Space
Searching for a Space on occupii
Looking for the perfect space for your event, pop-up, photoshoot, or short-term project? occupii makes it simple to find flexible rental spaces that fit your needs — whether it’s for an hour, a day, or longer.
Follow these steps to search, filter, and find the right space.
1. Start Your Search
Visit the occupii homepage.
Use the search bar to enter a location, space type, or keyword (e.g., “pop-up shop London,” “photo studio Manchester”).
Click Search to browse available spaces.
2. Use Filters to Refine Your Results
Once you’ve started a search, use filters to narrow down your options:
Location: Search by city, town, or postcode.
Space Type: Retail, office, studio, warehouse, storage, or other.
Booking Type: Hourly, daily, or weekly.
Capacity: Filter based on how many people the space can accommodate.
Features & Amenities: Wi-Fi, parking, furniture, kitchen access, disabled access, and more.
Price Range: Set your budget for your rental.
✔️ Tip: Use multiple filters to find exactly what you need faster.
3. View Space Details
Click on a space to view its full listing. You’ll see:
Photos of the space
Description and key features
Available dates & times
House Rules and usage restrictions
Pricing breakdown
Location on the map (approximate for privacy)
4. Check Availability
Use the space’s availability calendar to see when it’s open for bookings.
Some spaces are available instantly, while others require approval from the owner.
5. Ask the Owner a Question (Optional)
If you need more details before booking:
Click “Message Owner” on the listing.
Send your question directly through occupii’s secure messaging system.
6. Save Your Favourite Spaces
Logged-in users can click “Save to Favourites” to build a shortlist of spaces to revisit later.
FAQ
➤ Do I need an occupii account to search?
No, you can browse spaces without an account. You’ll need to sign up when you’re ready to make a booking.
➤ Can I search by exact address?
For privacy, most spaces only display an approximate location until a booking is confirmed. You can search by general area or postcode.
➤ Can I filter by event type?
While there’s no event-type filter yet, the space description and features will often mention suitable uses (e.g., meetings, shoots, workshops).
Need Help Finding a Space?
If you can’t find what you’re looking for, contact our support team at [support@occupii.com] and we’ll help you search.
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How to Make a Booking
How to Make a Booking on occupii
Found a space you love? Making a booking on occupii is simple, secure, and fast. Whether you’re booking a photo studio for an afternoon, a pop-up shop for a week, or a warehouse for a project, follow these easy steps.
1. Create or Log in to Your occupii Account
To book a space, you’ll need an occupii account:
Click “Sign Up” or “Log In” at the top of the page.
Complete your profile with your name, contact info, and (optional) business name.
Verify your email to activate your account.
2. Find the Right Space
Use the search bar and filters to find a space that suits your needs.
Review the listing’s photos, description, price, availability, and house rules.
3. Choose Dates & Times
On the space listing page:
Select your desired date(s) and time slot(s).
Confirm how long you want the booking (hourly, daily, or weekly options available depending on the space).
4. Send a Booking Request
Click “Request to Book.”
Add a message to the space owner describing how you’ll use the space.
Example: “I’d like to use the space for a product photoshoot with a small team.”Submit your booking request.
5. Wait for Approval
Most bookings require the owner to approve your request.
You’ll receive an email notification when your request is approved or declined.
Some listings may offer Instant Book, where your booking is confirmed immediately.
6. Pay Securely
Once your booking is approved:
Complete your payment through occupii’s secure checkout powered by Stripe.
Payment is held safely until the booking is completed.
7. Receive Your Booking Confirmation
After payment, you’ll receive:
A confirmation email with the space details and booking summary.
Contact details for the space owner.
Any important instructions or access information.
8. Show Up & Enjoy Your Space
Arrive at the scheduled time and follow the House Rules provided in the listing.
FAQ
➤ Can I cancel after booking?
Yes — review the space’s cancellation policy before booking. Some bookings may be fully refundable up to 24 hours in advance; others may be stricter.
➤ When is payment taken?
Payment is collected as soon as the booking is confirmed and approved by the owner.
➤ Can I extend my booking?
If you need more time, contact the space owner through occupii messages or submit another booking request.
💬 Need Help with a Booking?
Contact our support team at [support@occupii.com] if you run into any booking issues.
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Payment Methods & Secure Checkout
Payment Methods & Secure Checkout on occupii
At occupii, we make booking and paying for your space easy and secure. All payments are processed through our trusted partner Stripe, ensuring your transactions are protected at every step.
1. Accepted Payment Methods
You can pay for bookings on occupii using the following methods:
Debit Cards: Visa Debit, Mastercard Debit
Credit Cards: Visa, Mastercard, American Express
Apple Pay (where available)
Google Pay (where available)
Bank transfer (coming soon)
Payments are made in British Pounds (£GBP) unless otherwise stated.
2. How Secure Checkout Works
✔️ Stripe Secure Processing:
All payments are processed using Stripe Checkout, a secure payment gateway trusted by millions of businesses worldwide.
✔️ Card data is never stored by occupii:
We never store your payment information. Stripe handles all payment processing securely and in compliance with PCI DSS standards.
✔️ Instant Confirmation:
As soon as your payment is processed, your booking is confirmed and both you and the space owner receive a confirmation email.
3. When Will I Be Charged?
You are charged immediately after the space owner approves your booking request, or instantly for Instant Book listings.
Your payment is held securely and only released to the space owner after your booking is successfully completed.
4. Do You Charge Any Booking Fees?
occupii charges a small service fee, included in the total price shown at checkout.
This fee covers payment processing, platform support, and booking protection.
You’ll always see a full breakdown of the price before you pay.
FAQ
➤ Is my payment safe?
Yes. All payments go through Stripe’s encrypted platform, ensuring your card details are protected.
➤ Can I pay the owner directly?
No. All payments must be processed through occupii to ensure security and provide support in case of disputes.
➤ Do you support PayPal?
Not yet, but we’re exploring adding PayPal and other options in the future.
➤ Can I get a receipt?
Yes. You’ll receive an automatic receipt by email once your payment is processed. You can also download your booking invoice from your occupii dashboard.
Need Help with Payments?
If you have any payment issues, please contact our team at [support@occupii.com] and we’ll be happy to assist.
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Changing or Cancelling a Booking
Changing or Cancelling a Booking on occupii
Plans can change — we’ve made it easy to modify or cancel your booking when needed. Follow the steps below to update your booking in line with the space owner’s cancellation policy.
1. Changing a Booking
If you need to change your:
Booking date or time
Duration of the booking
Purpose of your booking
Follow these steps:
Go to your occupii Dashboard → My Bookings.
Select the booking you want to change.
Click “Request Change” and message the space owner with your new request.
➡️ Important:
Changes are not automatic. The space owner will review your request and may:
Approve the change
Propose a new time
Request additional payment (if applicable)
You’ll receive a confirmation once the change is accepted.
2. Cancelling a Booking
If you need to cancel:
Go to My Bookings → View Booking.
Click “Cancel Booking.”
Review the space’s cancellation policy to see what refund you’re eligible for.
Confirm your cancellation.
3. Understanding Refunds
Refunds depend on the cancellation policy set by the space owner when they listed their space.
| Cancellation Policy | Refund Window |
|---|---|
| Flexible | Full refund up to 24 hours before booking starts |
| Moderate | Full refund up to 72 hours before booking starts |
| Strict | No refund if cancelled within 7 days of the booking |
✔️ Your refund will be processed automatically through Stripe if eligible.
✔️ Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
4. Last-Minute Cancellations
If you need to cancel less than 24 hours before your booking, your refund eligibility will be limited according to the space’s policy.
If an emergency occurs, contact the space owner immediately through occupii messages.
FAQ
➤ Can the space owner cancel my booking?
Yes, though this is rare. If a space owner cancels, you’ll receive a full refund, and we’ll help you find an alternative space if needed.
➤ Can I rebook after cancelling?
Yes, simply search for available dates and submit a new booking request.
➤ Can I transfer my booking to someone else?
Bookings are non-transferable. You’ll need to cancel your booking and have the new renter make their own booking.
Need Help Cancelling or Changing a Booking?
Contact our support team at [support@occupii.com], and we’ll help resolve your issue.
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What’s Included in the Booking Fee
What’s Included in the Booking Fee on occupii
When you book a space on occupii, your booking fee covers everything you need for a secure, hassle-free experience. We believe in clear pricing, with no hidden surprises. Here’s exactly what your payment includes:
1. Access to the Space
Your booking fee covers the exclusive use of the space for the time and purpose you’ve booked. This includes:
Use of the property during your booked dates and times
Basic amenities as described in the listing (e.g., Wi-Fi, heating, lighting)
Any furniture, equipment, or features listed as “included”
Example:
If the space lists tables, chairs, or a projector, these are included in your fee unless otherwise stated.
2. Basic Utilities
Most spaces include:
Electricity
Water
Heating / Air conditioning (where applicable)
Internet access (if listed)
Always check the listing description to confirm which utilities are available.
3. occupii Platform Fee
Your booking fee includes a small occupii service fee, which covers:
Secure payment processing via Stripe
Booking support & dispute resolution
Safe communication with property owners
Platform maintenance and development
This fee is included in your total price at checkout and is clearly shown before payment.
4. Owner’s Time & Management
The space owner may have factored in:
Time spent preparing the space before your booking
Post-booking clean-up (if included)
Managing access and check-in instructions
✔️ Tip: If the space requires additional services (e.g., event staff, special cleaning), these will be listed separately or discussed with the owner.
What’s Not Included (Unless Stated):
Cleaning fees (if charged separately)
Damage deposits or additional insurance
Catering, event staff, or special equipment hire
Overtime fees for staying beyond your booked time
Any off-platform services
Always read the House Rules and space description before booking to understand the full scope of what’s included.
FAQ
➤ Will I pay anything after my booking?
Only if you:
Stay beyond your booked time (overtime charges may apply).
Cause damage (owners may file a claim for reimbursement).
Request additional services directly with the owner.
➤ Are taxes included in the booking fee?
Yes, applicable UK taxes (such as VAT where charged by the space owner) are included in the total booking price shown at checkout.
➤ Can I negotiate the fee with the owner?
Prices are set by the space owner. If you have special requests, contact the owner through occupii messages before booking.
💬 Need Help Understanding a Fee?
If you’re unsure what’s included in a specific listing, contact our support team at [support@occupii.com] or message the space owner directly.
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Reporting a Problem During a Booking
Reporting a Problem During a Booking
At occupii, we want your booking experience to run smoothly. If something isn’t right during your rental — whether it’s an issue with the space, equipment, or safety — we’re here to help.
Follow the steps below to report a problem quickly and resolve it with the space owner or our support team.
1. Speak to the Space Owner First (Recommended)
In most cases, the space owner is your first point of contact and can resolve issues faster.
Use occupii’s Messaging feature to:
Explain the problem clearly.
Request a solution (e.g., fixing a broken chair, providing missing keys, or clarifying instructions).
Example message:
“Hi [Owner Name], I’ve arrived but the Wi-Fi password doesn’t seem to be working. Could you please confirm the correct details?”
2. If the Owner Doesn’t Respond, Contact occupii Support
If the space owner is unavailable, unresponsive, or unable to solve the issue, please contact occupii:
Go to your Dashboard → My Bookings → Select your booking.
Click on “Report a Problem.”
Fill out the issue form, including:
Description of the problem
Photos (if applicable)
Your contact information
Our support team will review your report and work to resolve the issue as quickly as possible.
3. Emergency or Safety Concerns
For serious safety concerns, leave the property immediately if necessary and contact emergency services (e.g., police, fire, ambulance) first.
Afterward, notify occupii so we can document the incident and follow up with the property owner.
4. Possible Resolutions
Depending on the situation, possible outcomes may include:
The owner fixing the issue during your booking
Partial or full refund (case by case)
Booking cancellation and help finding an alternative space
Review of the space owner’s account if serious breaches occur
FAQ
➤ What kinds of issues should I report?
The space is unsafe or inaccessible
The listing description is inaccurate
Essential amenities (Wi-Fi, power, lighting) are missing
The space was double-booked
Cleanliness or maintenance problems
➤ Can I request a refund for minor issues?
Minor issues are best resolved directly with the space owner. occupii will assess refund requests based on the severity of the problem.
➤ When should I report a problem?
As soon as possible, ideally during your booking period.
Need Immediate Help?
Contact occupii support at [support@occupii.com] and we’ll prioritise your case.
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Leaving a Review After Your Booking
Leaving a Review After Your Booking
Sharing your feedback helps the occupii community grow and improves the experience for future renters and space owners. After your booking, you’ll be invited to leave a review of the space and your overall experience.
Leaving a review is quick, easy, and helps other renters make informed decisions.
1. When Can I Leave a Review?
As soon as your booking is completed, you’ll receive an email reminder and see a “Leave a Review” button in your occupii dashboard.
Reviews can be left for up to 14 days after your booking ends.
2. How to Leave a Review
Log in to your occupii account.
Go to Dashboard → My Bookings → Completed Bookings.
Select the space you want to review.
Click “Leave a Review.”
Rate your experience using:
⭐ Star rating (1 to 5 stars)
A short written comment about the space, the owner, and the overall booking experience.
✔️ Be honest, respectful, and constructive. Helpful reviews mention:
What the space was used for (e.g., photoshoot, meeting, pop-up shop)
What you loved about the space
Any small improvements or things to be aware of
3. What Happens After I Submit My Review?
Your review will be published on the space’s public listing, helping other renters learn from your experience.
The space owner can also leave a review about you as a renter.
Once both parties have submitted reviews — or after the 14-day window closes — the reviews are published.
4. occupii Review Guidelines
To keep occupii fair and helpful for all users, reviews should:
✔️ Be truthful and based on your experience
✔️ Be respectful and free from offensive language
✔️ Focus on the space and service, not personal attacks
occupii reserves the right to remove reviews that violate our Review Guidelines or Community Standards.
FAQ
➤ Can I edit my review later?
No — once your review is submitted, it cannot be edited. Please review your comments before submitting.
➤ Can the owner see my review?
Yes, reviews are public once the review window closes, or both parties have submitted their reviews.
➤ Can I leave a review if I had a problem during my booking?
Yes. Honest reviews, including constructive criticism, help improve occupii for everyone. If you reported a problem during your booking, mention how it was handled.
Need Help With a Review?
If you need assistance with your review, contact our support team at [support@occupii.com].
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Safety & Respect Guidelines for Renters
Safety & Respect Guidelines for Renters
At occupii, we are committed to creating a safe, respectful, and inclusive community where property owners and renters can connect with confidence. When you book a space, you agree to treat it—and the people you interact with—with care and respect.
Please follow these guidelines every time you book and use a space.
1. Respect the Space and Property
Treat the space as if it were your own.
Follow the House Rules listed on each space’s page.
Do not remove, damage, or misuse equipment, furniture, or fixtures.
Leave the space clean and tidy, unless cleaning is included in your booking.
Report any accidental damage to the owner as soon as possible.
2. Respect the Property Owner and Staff
Communicate politely and professionally with space owners and their staff.
Be punctual for arrival and departure times.
Do not use the space for any activities that violate the law, occupii policies, or the property’s stated purpose.
Contact the space owner through occupii if you have any concerns or special requests.
3. Respect Other Users of Shared Spaces
If you’re booking a space within a larger building (e.g., coworking space, shared studios):
Keep noise to an acceptable level.
Respect shared areas like kitchens, bathrooms, or hallways.
Follow any building access or safety procedures provided.
4. Follow Safety Practices
Use the space in a safe and responsible way.
Comply with all fire safety, health, and safety regulations.
Do not exceed the space’s stated capacity limits.
If an emergency occurs, follow the space owner’s instructions and evacuate safely.
5. Prohibited Behaviour
The following activities are strictly prohibited on occupii bookings:
🚫 Illegal activities of any kind
🚫 Violence, harassment, or discrimination
🚫 Property damage or theft
🚫 Unauthorized parties or large gatherings (unless explicitly allowed)
🚫 Use of the space for dangerous activities (e.g., hazardous chemicals, illegal substances)
6. Violations May Result In:
Removal from occupii’s platform
Cancellation of future bookings
Reporting to local authorities if laws are broken
Legal or financial responsibility for damages caused
FAQ
➤ What if I accidentally damage something?
Notify the space owner immediately. occupii can help mediate a solution if needed.
➤ What if I feel unsafe in a space?
Leave the space if necessary and report the situation to occupii immediately via your dashboard or by emailing support@occupii.com.
➤ Can I request exceptions to the house rules?
Contact the space owner in advance to discuss any special requests. Some owners may be able to accommodate them.
Need Help?
If you encounter a safety issue or conflict during your booking, contact our support team at [support@occupii.com] right away.